This is the fourth piece in a content series, “The 12 Days of Lean Six Sigma,” about applying the tools and techniques of Lean Six Sigma to the holiday season. You can read the third piece here.
Companies like Amazon have entirely overhauled the gift delivery process, making 2-day shipping the norm.
How can you keep customers happy with prompt deliveries this holiday season? Lean Six Sigma professionals typically use a fishbone, or cause-and-effect, diagram to determine the root cause behind an issue and related factors. By breaking down processes, such as what goes into gift delivery, fishbone diagrams can isolate components that may contribute to the central issue.